Returns & Exchanges
At Herman Miller, we stand behind the quality of our products and want you to be fully satisfied with your purchase. If you are not completely happy, you may return your items within 30 days of delivery for a full refund, minus any applicable shipping or restocking fees.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to return.
Prepare the Package
Carefully pack the items in their original packaging to ensure they are protected during transit; please include all original hardware and documentation.
Ship the Item
Affix the provided prepaid shipping label to your package and drop it off at an authorized carrier location or schedule a home pickup for larger furniture items.
Receive Your Refund
Once our warehouse receives and inspects your return, we will process your refund to the original payment method within 10 to 14 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing